HIPAA-compliant workflows
Lavender supports HIPAA-compliant workflows for applicable US dental practices, with controls designed around protected health information and approved patient outreach.
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Security & Privacy
Patient conversations require clear guardrails.
Lavender is built for dental patient reactivation with HIPAA-compliant workflows, signed BAA support for applicable US customers, and practice-specific controls for calling, access, opt-outs, and escalation.
How Lavender protects the workflow
Security starts before the first patient call.
Signed BAA support
Lavender signs Business Associate Agreements for applicable US customers so responsibilities for handling protected health information are documented before launch.
Role-aware access
Access to patient and practice information is limited to the people and workflows that need it, with implementation scoped around each customer’s operating requirements.
Patient-aware calling controls
Configured outreach can account for consent, quiet hours, opt-outs, and do-not-call requests, with patient preferences honored in the calling workflow.
Clinical guardrails
Lavender stays within approved conversation boundaries. Clinical questions, unusual situations, and unapproved financial discussions are escalated to the practice team.
Practice-specific implementation
Before launch, Lavender aligns the patient list, calling rules, escalation path, schedule access, and approved scripts with the dental practice.
Regional privacy
One global promise would be misleading.
HIPAA and BAAs apply to eligible US healthcare relationships. Practices in the UK, Canada, Australia, and UAE operate under different privacy, marketing, and calling requirements.
Lavender works directly with your team to configure the patient list, calling rules, consent handling, opt-outs, and escalation paths for the region where your practice operates.
When region-specific legal review is needed, Lavender helps translate that guidance into the operating workflow so your practice is not left to manage the implementation alone.
Patient-list assessment
How much production is sitting in your patient list?
We’ll review your recall and unscheduled-treatment opportunity and tell you honestly whether Lavender can make a meaningful difference. If it doesn’t add value, we’ll let you know.